Using transactional data to forecast all areas of business

Using data analytics to enhance service levels

Our data analytics software ensure we see and deal with issues immediately. This enables us to achieve more than a 99% SLA uptime.

Managed by a team with a wealth of ATM experience, our UK based helpdesk uses state of art technology and experienced staff so the ATMs are working efficiently and high service levels are maintained.

Scope

  • Highly efficient and streamline system – >60% remote fixes
  • Improves profitability and keeps cost down to a minimum level
  • High productivity improves customer profits
  • The ATM helpdesk team’s experience reduces engineering cost
  • Benefits short and long-term service advancement
  • Prolonged extensive uptime through efficiently maintained services
  • Cost effective system by means of reducing field services

Outcome

  • Increases day to day transaction time
  • Marketing Leading solution in the ATM industry
  • Far greater system for boosting profit and maximising efficiency
  • Superior management structure for functionality